We want you to love every Sohwa piece. If something isn't quite right, here's how to return or exchange it.
7-Day Easy Returns
You can raise a return or exchange request within 7 days of delivery. The item must be:
- Unworn and unused
- In its original packaging with all tags intact
- Free of scratches, damage, or signs of wear
- Accompanied by the original invoice / order ID
Non-returnable items
For hygiene and safety reasons, the following cannot be returned or exchanged:
- Earrings (studs, hoops, drops) — once removed from packaging
- Hair accessories (clips, bows, scrunchies)
- Items marked "Final Sale" or bought at a discount above 40%
- Gift cards
How to raise a request
- Email hello@sohwa.in or WhatsApp us at +91 98765 43210 within 7 days of delivery.
- Share your order ID, a short reason, and a photo of the item.
- We'll arrange a reverse pickup within 24–48 hours (available on most PIN codes).
- Once we receive and inspect the item, your refund or exchange is processed.
Refund timeline
Refunds are initiated within 2 business days of the returned item passing inspection. Depending on your payment method, funds reflect within:
- UPI / Wallet: 1–3 business days
- Credit / Debit card: 5–7 business days
- Net banking: 3–5 business days
- COD orders: refunded to your bank account via UPI/NEFT within 5–7 business days
Damaged or wrong item received?
We're really sorry! Please email us within 48 hours of delivery with unboxing photos/video and we'll send a replacement at no cost.