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Frequently Asked Questions

Everything you might want to know before (and after) ordering.

How do I know my ring size?

You can measure a ring you already wear against our size chart (linked on each product page), or wrap a strip of paper around your finger and measure it in mm. When in doubt, size up — most of our rings are adjustable within one size.

Do you offer Cash on Delivery?

Yes, COD is available on orders up to ₹3,000 across most PIN codes in India. A small ₹30 handling fee applies.

How long does shipping take?

Orders dispatch within 24–48 hours. Delivery takes 2–4 business days in metros and 4–6 business days elsewhere. Full details on our Shipping Policy page.

How do I track my order?

As soon as your order ships you'll get an SMS and email with a tracking link. You can also enter your order ID on our Track Order page any time.

What is your return policy?

We offer 7-Day Easy Returns on most items (excluding earrings and hair accessories for hygiene reasons). See our Returns & Refund Policy for full conditions.

Will the gold plating fade?

With normal care (kept dry, stored in the pouch, taken off before showering / swimming / sleeping), our gold-plated pieces stay bright for 6–12 months of regular wear.

Is your jewelry skin-safe?

Yes. All Sohwa pieces are nickel-free, hypoallergenic, and safe for sensitive skin and ear piercings.

Do you ship internationally?

Not yet — we currently ship only within India. International shipping is coming soon!